How can we help?
Answers to common questions, and a real person when you need one.
Tell us what happened and which device you use. We read every message.
Purchases
I bought the Pass Pack but it is locked on a new device
Make sure the device is signed in to the same Apple or Google account you bought with, then open Profile and tap Restore purchases.
How do I get a refund?
Purchases are processed by Apple and Google. On iPhone or iPad, request a refund at reportaproblem.apple.com. On Android, open Google Play, go to your order history and choose the purchase.
Accounts and sync
Do I need an account?
No. Accounts are optional and only sync your progress between devices.
I did not get my sign-in code
Codes usually arrive within a minute. Check your spam or promotions folder and make sure the address is spelled correctly. You can request a new code after 60 seconds. Each code expires after one hour.
My progress is different on two devices
Sign in to the same account on both. Progress syncs automatically when you are online; you can also tap Sync now in Profile → Account. When both devices have answered the same question, the most recent answer wins.
Can I change the name the app uses?
Yes. Open Profile and tap Name. It is only used to greet you, and you can clear it.
How do I delete my account?
In the app: Profile → Account → Delete account. See account deletion for what is deleted and how to request deletion by email.
Studying
I think an answer is wrong
Thank you for telling us. Tap Report an issue under the explanation; it opens an email with the question already identified. We review every report.
A missed question: where do I learn the topic?
Under every explanation there is a Study notes link. It opens the notes and the FAA syllabus checklist for that topic, with a button to practice just that part.
How is the predicted score calculated?
It combines how you are doing in each knowledge area with how much that area counts on the real test. Questions you have not studied yet count at a conservative baseline, so the score rises as you cover more of the bank.
How do I start over?
Profile → Reset progress clears your answers, exam history and study days on all your signed-in devices. Saved questions and your Pass Pack are not affected.